Customer AI Analyst
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Job Description
Customer AI Analyst optimizing client accounts for AI marketing performance at Bluefish AI. Requires strong data analysis skills and customer engagement in a fully remote EMEA role.
Responsibilities:
- Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
- LLM Prompt Optimization - Design, test, and refine prompts to get high-quality outputs from large language models—ensuring results align with customer goals and industry standards.
- Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
- Insights & Storytelling - Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives).
- Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
- Customer Education - Contribute to enablement initiatives by creating data-driven best practices, case studies, and onboarding resources.
- Trend Monitoring - Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.
Requirements:
- 2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
- Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
- Strong ability to translate complex data into meaningful strategies and recommendations.
- Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
- Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
- Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
- Strong organizational skills with a proven ability to juggle multiple clients and deadlines.
- Bachelor’s degree in a technical, business, or finance-related field preferred—can substitute for customer-facing experience.
- Highly organized with the ability to manage multiple accounts and competing priorities.
- Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
- Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
- Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
- Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
- Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
- Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
- Native French-language (preferred) and native English-language skills
Benefits:
- Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
- Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
- Join an experienced high-performing team where you will have immediate ownership and impact
- Experience a true meritocracy with significant career growth upside as the business scales
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