Customer Care Representative – Phone Based
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Job Description
Phone-based Customer Care Representative handling inbound questions, service requests, accounts, and product support. Genesis Call Center recruits and manages U.S.-based representatives for national brands.
Responsibilities:
- Handle inbound interactions for major brands
- Assist customers with questions, service requests, account needs, and product support
- Use guided systems and resources to deliver high-quality customer care
- Maintain professionalism, accuracy, and brand alignment
- Complete the multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course before servicing begins
Requirements:
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
- Prior call center or customer service experience preferred
- Bilingual Spanish/English preferred but not required
- Familiarity with phone-based or computer-based support environments
Benefits:
- Flexible scheduling options after certification
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
- Paid time off
- Optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Performance-based incentives
- Career advancement pathways into support, QA, and leadership roles
- Confidential handling of applicant information under EEO guidelines
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