Customer Delivery Architect
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Job Description
Customer Delivery Architect shaping enterprise architectures for Cisco’s networking, security, AI, and data solutions. Guiding major customer programs from strategy through implementation and adoption.
Responsibilities:
- Define and shape enterprise-scale architectures, target-state designs, standards, integration patterns, and multi-year roadmaps
- Steer large, high-impact initiatives from architectural vision through execution
- Coordinate critical decisions across Cisco, customer, provider, regional, and business-unit organizations
- Evaluate and resolve cross-architecture challenges, dependencies, scalability, security, operations, and tradeoffs
- Advise customer executives and technology leaders on business-aligned technology strategies
- Communicate technology choices, costs, implications, and consequences for critical decisions
- Assess and integrate AI, automation, and emerging technologies where they provide measurable value
- Influence Cisco technology and services strategy through customer insights
- Identify recurring requirements, capability gaps, and emerging needs for internal teams
- Develop architects and engineers and build technical capability across Cisco and customer teams
- Establish reusable practices, knowledge, and consistency across engagements
- Represent Cisco expertise in customer engagements, technical forums, Cisco Live, and industry events
- Lead multidisciplinary and cross-vendor teams through complex programs and technical decisions
- Resolve architectural issues, remove technical barriers, and maintain alignment through implementation and adoption
Requirements:
- Bachelor's degree plus 12 years of related experience, or Master's degree plus 8 years, or PhD plus 5 years, or equivalent meaningful work experience
- Expert-level certification, such as CCIE, or equivalent relevant certification expected
- Technical mastery in core architectures and extensive enterprise technology expertise
- Expertise integrating Cisco and third-party technologies into cohesive, scalable solutions
- Proven architectural authority in large, highly integrated customer environments
- Experience defining long-term technology strategy and resolving cross-architecture challenges
- Experience leading enterprise-scale technology initiatives across organizations, disciplines, and business units
- Credibility with executive and technology leaders
- Experience translating business priorities and technical concepts into strategies and recommendations
- Experience developing experienced technical resources and establishing reusable architecture practices
- Expertise in routing and switching, including Nexus/NX-OS, SD-WAN, and Substation/OT Networking
- Expertise in security and policy, including Cisco ISE, SD-WAN Security/Policy, and OOB Management Security
- Expertise in wireless and collaboration, including Meraki design, WLAN, and cloud-managed Contact Center solutions
- Expertise in Contact Center, Healthcare, Observability, AI, business alignment, data analytics, and Splunk positioning
- Expertise in monitoring and analytics, including Nexus Dashboard Insights, Splunk, Thousand Eyes, and Cisco IQ
- Expertise in data center technologies, including TCAM management and Nexus 9K architecture
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
- Performance-based incentive pay for employees on sales plans
- Opportunities to grow and build at Cisco
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