Customer Platform Architect
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Job Description
Customer Platform Architect guiding on-premise infrastructure deployments for cybersecurity solutions with customers globally. Collaborating across teams to ensure robust architecture and support.
Responsibilities:
- Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs.
- Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure.
- Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements.
- Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders.
- Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.
Requirements:
- Expertise in IT infrastructure (servers, networks, virtualization, etc.).
- Proficiency in system architecture and ability to design robust technical solutions.
- Experience with cloud environments (AWS, Azure, GCP) and on-premise infrastructure.
- Strong problem-solving skills and the ability to diagnose complex infrastructure issues.
- Deep expertise in Kubernetes and Helm, including architecting and maintaining highly available clusters, authoring custom Helm charts, and driving automation for large-scale, cloud-native deployments.
- Communication skills to explain technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.).
- Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
- Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.
- Team player with collaboration skills, capable of working with multidisciplinary teams.
- Meticulousness in managing technical documentation.
Benefits:
- Competitive pay + equity - everyone shares in our success
- Remote-first, flexible, and balanced - work that fits your life
- Your setup, your choice - pick the gear that works for you
- Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen
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