Customer Service Assistant
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Job Description
Home-based customer service assistant supporting U.S. promotional-products customers for DCX. Handling calls, emails, orders, pricing, and Account Manager support.
Responsibilities:
- Attend the DEBCO high-volume customer call queue
- Respond to customer-related emails
- Support Account Managers
- Follow up with customers on orders that are on hold
- Quote catalogue pricing
- Suggest alternative products and services to meet customer requests
- Provide high-quality customer support for inbound calls and emails
- Assist with product and order inquiries
- Resolve customer concerns
- Maintain customer satisfaction and provide accurate product information
Requirements:
- Highly proficient in spoken and written English
- Strong commitment to delivering excellent customer service and building positive customer relationships
- Analytical thinking and practical problem-solving ability
- Strong organizational and time management skills; ability to manage multiple customer requests
- Ability to remain professional, flexible, and productive in a high-volume and sometimes stressful environment
- Bachelor's degree in marketing, Communications, Business Administration, or a related field
- 2-3 years of experience in Promotional Products, Marketing, Sales, Sales Support, or a related role
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in Microsoft Office and Google Workspace
- Familiarity with CRM systems and customer service tools
- Strong verbal, written, and English communication skills
- Strong computer skills and ability to quickly learn new systems and applications
- Direct promotional products industry experience is preferred
- Comparable e-commerce experience is beneficial
- Experience handling inbound and outbound calls is preferred
- Experience in customer retention or inside sales is an advantage
- Ability to adapt communication and service approach to different types of customers
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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