Customer Service Supervisor
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Job Description
Customer service supervisor leading CVS Health representatives and service strategies. Improving customer satisfaction, loyalty, retention, and advocacy across healthcare experiences.
Responsibilities:
- Provide strategic leadership and oversight to ensure exceptional customer experiences and satisfaction
- Develop and implement customer service strategies
- Manage a team of customer service representatives
- Monitor service quality and performance metrics
- Resolve escalated customer issues
- Implement customer service training programs
- Collaborate with other departments to enhance the overall customer service experience
- Drive customer loyalty, retention, and advocacy
- Promote a positive and service-oriented culture within the organization
Requirements:
- 3-5 years work customer service experience
- Working knowledge of collaboration and teamwork
- Working knowledge of execution and delivery skills, including planning, delivering, and supporting
- Working knowledge of business intelligence
- Working knowledge of problem solving and decision making skills
- Adept at growth mindset, agility, and developing yourself and others
- Post secondary/high school education or specialized training, i.e. technical/vocational programs
- Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state and local laws
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Comprehensive benefits package supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay
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