Customer Services Representative
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Job Description
Remote customer service representative answering insurance inquiries for Wellcove. Verifying benefits, checking claims status, and updating policy records for Medicare Supplement and Life policies.
Responsibilities:
- Provide customer service in a call center environment
- Receive and respond to telephone inquiries from policyholders, beneficiaries, providers, agents, and others regarding insurance policies
- Provide information and assistance to providers, agents, policyholders, and others for Medicare Supplement and Life Policies
- Answer insurance questions, including verification of benefits and claims status, by accessing and updating software system data
- Provide service and follow-up by researching company records, performing routine transactions, and retrieving results from an online terminal
- Maintain working knowledge of company products and services
- Comply with company regulations regarding privacy, confidentiality, and private health information
- Provide written and oral communication regarding inquiry status and resolution
- Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary
- Present and speak simultaneously in meetings
- Work collaboratively while maintaining accountability and independence
Requirements:
- High school diploma or general education degree (GED)
- Six months related call center experience and/or training
- Ability to work various shifts as required
- Typing speed of 30 wpm with 95% accuracy
- Collaborative team spirit
- Ability to work remotely and independently
- Ability to pass background screening and drug tests pre- and post-hire, including THC
- Verification of high school, GED, or college diploma upon request
- Timely responses from three professional references
- Dedicated remote work location free from background noises, interruptions, and desk clutter
- Ongoing reliable internet connection
- Access to a smartphone for Multi Factor Authentication and communication purposes
- Accurate data entry in a Windows-based environment
- Intermediate computer skills
- Knowledge of basic math, English spelling, and grammar
- Ability to read and comprehend simple instructions, correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs
- Ability to apply common sense and solve problems in standardized situations
- Ability to sit for prolonged periods and use a computer and phone line
- Ability to read, hear, speak, use a keyboard, reason, and problem solve
- Ability to use office equipment such as computer terminals, telephones, and copiers
- Ability to occasionally lift or move up to 15 pounds
Benefits:
- Remote work arrangement
- Flexible ability to work various shifts as required
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
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