Customer Service Associate
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Job Description
Customer Service Associate supporting healthcare operations at Fuze Health. Conducting patient calls and coordinating care with a focus on excellent service.
Responsibilities:
- Conducting outbound calls to reach patients recently discharged from the ER
- Support inbound calls from patients interested in our program
- Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
- Assist with admin tasks to support patient care coordination
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
- Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.
Requirements:
- Strong computer skills and knowledge of electronic medical records
- Ability to speak and write effectively at a high school graduate level
- Ability to solve problems and identify solutions
- Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations
- Ability to work independently as well as an integral part of the patient care team
- Ability to follow instructions and standard operating procedures
- High School Diploma or GED equivalent
- Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).
- 1-2 years experience with healthcare-related customer support
- Experience in Telehealth (preferred)
Benefits:
- dental, vision, and multiple group medical plans to choose from
- 401(k) retirement savings plan
- group life insurance
- accidental death and dismemberment (AD&D) insurance
- flexible spending account (FSA) and health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays, (2 floating holidays for full time non-exempt employees)
- eight weeks of paid parental leave for eligible employees
- additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- Lifestyle Spending Account allowance each month
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