Customer Service Coordinator
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Job Description
Remote Customer Service Coordinator handling military residents’ maintenance requests for WinnCompanies. Managing service tickets, calls, troubleshooting, scheduling, documentation, and escalations.
Responsibilities:
- Provide excellent customer service to residents, technicians, and project site employees, answering customer questions and concerns regarding service requests
- Receive emergency and non-emergency service requests via online, email, or calls from residents
- Create work orders in a timely manner, including online work orders and voicemails
- Handle all calls, including troubleshooting and scheduling resident service request needs
- Receive and record maintenance service requests for military residents via phone calls and online tickets
- Code and route non-work order requests
- Provide documentation and escalation for service requests requiring additional follow-up
Requirements:
- High school diploma or GED equivalent
- 1-3 years of relevant work experience in a customer service role handing difficult conversations and escalations
- Advanced skills with Microsoft Office applications and other forms of technology
- Excellent telephone and oral communication skills
- High Speed internet
- A quiet, distraction free work environment
- Superb attention to detail
- Ability to manage time effectively
- Ability to make decisions and solve problems
- Ability to adapt and prioritize within a fast-paced environment
- Extensive customer service or administrative experience preferred
- Experience with Yardi or other property management software preferred
- Experience with scheduling / work order service ticket platforms preferred
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