Customer Service Representative
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Job Description
Remote Customer Service Representative scheduling technician service calls and creating tickets for CGS Nexus. Liaising with clients and technicians via phone and email.
Responsibilities:
- Schedule service calls to field service technicians throughout the US based on priority level and location
- Create service tickets and route them to various service agencies
- Act as liaison between clients and field technicians
- Respond to service order requests via phone and email
- Fulfill additional requirements set by Senior Management within the scope of the job function
- Provide customer service to internal and external customers via direct contact, phone, or online services
Requirements:
- Dispatch and/or Call Center experience preferred
- Must be able to communicate clearly and professionally, both verbally and in writing
- Must have working knowledge of computers
- Must be able to prioritize and communicate priorities effectively
- Ability to handle multiple projects simultaneously and autonomously
- Must be flexible to adjust to procedural or organizational changes within the Company
- Must have own Windows device, dual monitors, and a strong wired internet connection
- Preferred locations: Texas, Georgia, Tennessee, and North Carolina
Benefits:
- Full-time employment
- Remote work arrangement
- Employee-provided Windows device setup with dual monitors and strong wired internet connection (equipment requirement, not an employer-provided benefit)
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