Customer Experience Assistant
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Job Description
Customer support specialist assisting Greek web hosting and domain customers via tickets, chat, and phone. Troubleshooting hosting services and forwarding feedback for Enartia, a web hosting provider.
Responsibilities:
- Provide technical support for hosting, domain, and related services through tickets, chat, and phone
- Support entry-level sales and billing requests
- Report bugs to developers
- Perform partial infrastructure monitoring
- Report issues to the Infrastructure Team and Manager
- Handle cross-selling and up-selling
- Consult customers on developing and improving their services
- Provide customer feedback to improve products, services, and customer satisfaction
- Periodically perform duties outside basic responsibilities to support the company’s main objectives and develop within the company
Requirements:
- Professional and friendly customer support approach
- Accuracy and efficiency when responding to customer inquiries
- Willingness to resolve customer problems from basic to advanced complexity
- Knowledge of Linux/Windows operating systems
- Knowledge of hosting services and domain names
- Expertise with Plesk, cPanel, and WHM
- Familiarity with common CMS platforms such as WordPress and Joomla
- Problem-solving skills
- Self-leadership and ability to take initiative
- Cooperation skills and team spirit
- Exceptional written and verbal communication skills in Greek and English
- Excellent time management skills
- Ability to work fully remotely and in shifts
Benefits:
- Fully remote work setup / freedom to work from home
- Working hours in shifts
- Diversity and inclusion commitment
- Opportunity to develop within the company
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