Czech/Slovak Customer Support Representative
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Job Description
Remote customer support representative handling Czech/Slovak and English customer inquiries by phone and email. Resolving issues and maintaining high service quality from Bulgaria.
Responsibilities:
- Respond to customer inquiries via phone and email
- Provide accurate, reliable, and complete information tailored to each customer's request
- Identify customer needs and resolve questions efficiently
- Maintain high service quality and represent the brand with a customer-first approach
- Handle communications primarily in Czech/Slovak alongside English
- Collaborate closely with team members and internal support functions
Requirements:
- Fluency in Czech and/or Slovak (native or near-native level)
- Solid working proficiency in English
- Strong verbal and written communication skills
- Customer-oriented mindset
- Enthusiastic, proactive attitude with eagerness to learn
- Ability to work effectively from home independently and as part of a distributed team
- No previous customer support experience required
- Fresh graduates and entry-level applicants welcome
- Availability for standard business hours, Monday to Friday, 09:00–18:00
Benefits:
- Food allowance
- Comprehensive additional health insurance
- Fully paid initial training
- Structured onboarding
- Extensive employee benefits catalog with 50+ services and corporate discounts
- Referral bonuses
- Clear paths for long-term internal growth
- Fully remote work from anywhere in Bulgaria
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