Customer Service Representative
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Job Description
Customer Service Representative for Masco Home Products handling customer inquiries regarding spa deliveries via calls and emails. Requires strong communication skills and home office setup.
Responsibilities:
- Conduct outbound calls and e-mails to customers who have purchased a spa online
- Explain and answer questions regarding the spa delivery process
- Provide necessary tracking and reporting information to track program success
- Consult with the AHS Customer Care team regarding any escalated questions or issues
- Answer basic product knowledge questions
Requirements:
- Min 1-2 years Customer Service experience (Preferably experience Inbound/Outbound Call Center)
- Excellent English communication skills, both verbal and written
- Strong communication experience with international teams
- Ability to use MS Office applications (Outlook, Excel, Word, PowerPoint)
- Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable.
- Home Office Setup (Mandatory): - working space to accommodate two monitors +1 laptop
- The candidate must have access to a quiet and dedicated home office environment
Benefits:
- Minimum 30 MBPS broadband availability from national service providers
- Mandatory home office setup with space for two monitors and a laptop
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