Customer Service Representative – Telephone Support
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Job Description
Telefonischer Kundenservice für REWAG, regionalem Energieversorger für Strom, Erdgas, Wärme und Trinkwasser. Betreuung, Energieberatung und SAP-Kundendatenpflege mit vertriebsorientiertem Service.
Responsibilities:
- Provide telephone support to customers as their first point of contact
- Handle defined first-level processes and resolve customer inquiries in full
- Ensure telephone availability together with colleagues
- Answer questions about REWAG products and the services offered by the company group
- Actively advise customers on energy products, identify their needs, and find suitable solutions
- Enter and maintain master and contract data in the SAP S/4HANA ERP system
- Strengthen customer loyalty through committed, service-oriented advice
- Support new customer acquisition by combining customer service with sales
Requirements:
- Completed vocational training
- Ideally, experience in customer service, preferably in the energy sector or a comparable industry
- Strong service orientation and a sales-oriented mindset
- Professional, calm, respectful, and solution-oriented approach in challenging conversations
- Enjoy convincing customers of suitable products
- Initial experience in B2C sales is an advantage
- Confident user of MS Office
- SAP experience is an advantage but not required
- Willingness to work regularly in the afternoon until 6:00 p.m.
Benefits:
- Flexible working arrangements from a minimum of 25 hours per week
- Extensive opportunities for mobile working
- Secure position with long-term prospects
- Attractive compensation including 13 monthly salaries under the TV-V collective agreement
- Employer-funded pension plan amounting to 7.75% of gross income
- Monthly childcare allowance of up to €300
- Additional financial benefits and non-cash benefits
- Ongoing professional development
- Short decision-making processes
- Strong sense of community
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