Customer Support Specialist
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Job Description
Customer Support Specialist resolving user inquiries for Liven’s self-discovery and well-being ecosystem. Providing ticket and call support to English-speaking users worldwide and escalating product issues.
Responsibilities:
- Help resolve user inquiries and issues
- Communicate with users in writing through support tickets and verbally via calls
- Interact with English-speaking users from all over the world
- Contribute to product improvement by escalating issues to the relevant teams
Requirements:
- Upper-Intermediate / Advanced English (B2+), both spoken and written
- Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM
- Ability to quickly adapt and learn new processes
- Stress resilience
- Strong communication skills, including the ability to handle user objections
- Empathy and a customer-oriented mindset
- Interest in emotional and behavioral well-being topics
- Readiness for long-term cooperation
Benefits:
- 18 days of paid vacation per year
- Unlimited sick leave with a doctor’s certificate
- Medical insurance
- Flexible shift-based work schedule
- Guaranteed 1-hour breaks during every shift
- Bonuses for achieving goals and KPIs
- Fully remote work format
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