Lead Product Manager, Customer Experience – EMR Integrations
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Job Description
Lead Product Manager driving Myriad Genetics’ EMR-integrated genetic testing experiences. Shaping Epic interoperability, clinical workflows, product strategy, and customer outcomes.
Responsibilities:
- Define and drive Myriad’s multi-year product strategy for customer-facing EMR integrations, primarily Epic
- Set priorities balancing customer needs, business objectives, technical feasibility, and platform value
- Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities
- Identify market, regulatory, interoperability, and healthcare technology trends
- Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs
- Champion customer experience across ordering, results delivery, clinical decision support, and follow-up workflows
- Partner with strategic customers, clinicians, and health systems to understand needs and shape product direction
- Define customer experience principles and outcome measures
- Lead product strategy for EMR integration capabilities and broader EMR ecosystems
- Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows
- Partner with Engineering and EMR Technology on technical approaches, scalability, and platform investments
- Drive initiatives that increase adoption, improve workflow fit, and deliver customer value
- Establish standards and best practices for customer-centered integration design
- Serve as primary product leader across Product, Engineering, Clinical, Commercial, Operations, and Customer Success
- Influence senior leadership through customer insight, strategic recommendations, and business impact analysis
- Define portfolio-level success metrics and evaluate investments using quantitative and qualitative insights
- Develop executive-level reporting and recommendations
- Mentor Product Managers and cross-functional partners
- Advance product management standards for roadmaps, prioritization, discovery, and outcome measurement
- Foster innovation, accountability, continuous learning, and hands-on delivery
- Serve as subject matter expert for customer experience, interoperability, and digital health workflows
- Remove barriers and deliver meaningful outcomes
Requirements:
- Bachelor’s degree required in business, healthcare, informatics, engineering, or a related field
- 8+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines
- 5+ years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab environment
- Experience with multiple EMR vendors preferred
- Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact
- Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems
- Proven ability to influence senior leaders and align stakeholders across complex environments
- Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery
- Strong analytical and problem-solving skills
- Excellent written, verbal, and presentation skills
- Ability to collaborate across teams and influence stakeholders without direct authority
- Strong organizational skills and attention to detail
- Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement
- Deep understanding of HL7, FHIR, APIs, and EMR integration approaches
- Strategic, analytical, and commercially minded, with strong business acumen
- Demonstrated leadership, mentoring, and coaching capabilities
- Experience in regulated healthcare, diagnostics, life sciences, or health technology organizations strongly preferred
- Ability to sit and work at a computer for extended periods
- Ability to use hands for typing, handling documents, and operating office equipment
- Ability to communicate effectively in written and verbal formats
- Ability to occasionally lift and carry lightweight materials up to 20 lbs
Benefits:
- Equal opportunity employer with diversity and inclusion commitment
- Reasonable accommodations for religious practices, beliefs, and mental or physical disabilities
- Travel to off-site locations as needed for meetings or training sessions
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