Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote customer service representative handling billing inquiries for QualDerm Partners, a multi-state dermatology network. Reviewing patient accounts, explaining EOBs, updating insurance data, and arranging payments.
Responsibilities:
- Serve as the first point of contact for incoming billing customer service calls
- Provide optimum customer service and quality assurance for patient inquiries
- Answer high-volume incoming communications from customers and patients
- Return all phone messages within 24 hours
- Research and troubleshoot patient issues
- Review patient account data to ensure accurate insurance and demographic information
- Update insurance and demographic information on patient accounts
- Accurately document all actions taken on patient accounts
- Set up payment plans and take credit card payments over the phone
- Use the billing system to document patient accounts accurately
- Participate in special projects as needed
- Maintain regular and predictable attendance
- Adhere to the Code of Conduct and Mission & Value Statement
- Perform other assigned duties
Requirements:
- High School graduate or equivalent
- Knowledge of health plan benefits, including deductibles, copays, coinsurance, and eligibility verification
- Ability to read, interpret, and explain EOBs and patient responsibility in detail
- Education in medical billing or medical billing certification preferred
- Mod Med/EMA practice management system experience is a plus
- Must be currently authorized to work in the United States on a full-time basis
Benefits:
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
- Employee Assistance Program (EAP)
- Exclusive Employee Discounts
- Referral Bonus Program
Similar Jobs
Chat Support Representative – Temp-to-Hire
Journeys chat support representative assisting Tennessee customers with orders, tracking, and website inquiries. Handling chats, texts, and emails remotely while protecting customer data.
Customer Support Specialist – Website, CE
Customer Support Specialist providing level 1 website and digital-product support for Clubessential’s private club and collegiate athletic software clients. Troubleshooting front-end, integration, and data issues remotely in the United States.
Bilingual Healthcare Customer Service Representative – Spanish, English
Bilingual healthcare customer service representative supporting California consumers with benefit questions remotely for TTEC. Resolving inquiries through calls, research, and clear guidance while maintaining service quality.
Customer Support Specialist
Customer Support Specialist troubleshooting technical issues for OPENLANE’s digital used-vehicle marketplace. Educating customers, documenting resolutions, and escalating complex platform problems.
Customer Support Specialist
Bilingual Customer Support Specialist handling phone, email, and chat inquiries for a global mobility platform. Resolving issues, processing returns, documenting interactions, and relaying customer feedback.
Social Support Specialist – Internal Recruitment Process
Social Support Specialist managing Discord, X, Facebook, and gaming communities for Keywords Studios. Supporting player engagement, content moderation, trust, and safe online experiences.
Senior Partner Sales Support Specialist
ClickUp, an AI workspace unifying work tools, seeks a Philippines-based specialist supporting global enterprise partner sales operations. Managing deals, CRM systems, onboarding, escalations, and MDF processing.
Customer Service – Sales Support
Customer service and sales support for Homyped’s retail, e-commerce, and wholesale operations. Managing enquiries, orders, returns, portals, reporting, and stakeholder coordination remotely.
Customer Service Operations Coordinator – Non-IT
Customer Service Operations Coordinator supporting US healthcare staffing from Kenya. Scheduling workers, staffing client shifts, answering calls, and providing payroll and HR support remotely.
Customer Service Operations Coordinator
Customer service coordinator supporting US healthcare scheduling, staffing, and HR functions from India. Managing caregiver coordination, client shift coverage, reporting, and phone-based customer service.
Player Support Agent, Spanish
Spanish Player Support Agent handling player issues for TransPerfect Gaming’s global gaming support and localization services. Enforcing community rules, tracking trends, and meeting player satisfaction KPIs remotely across LATAM.
Player Support Agent, German
German Player Support Agent assisting gamers for TransPerfect Gaming’s global player-support services. Resolving community requests, enforcing game rules, tracking issues, and meeting player-satisfaction KPIs.
Player Support Agent, Spanish
Spanish Player Support Agent resolving gamer requests for TransPerfect Gaming, a global game-support and localization provider. Monitoring communities, enforcing rules, and reporting gameplay issues.
Player Support Agent, Portuguese
Player Support Agent assisting Portuguese-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends remotely in Brazil/LATAM.
Billing Support Specialist
Billing Support Specialist bridging Finance and Customer Care for Flock, a public-safety technology company. Resolving complex billing cases through reconciliations, data analysis, and customer advocacy.
Member Service Support Specialist
Member service specialist supporting members and providers with benefits, claims, and eligibility inquiries. NationsBenefits provides healthcare fintech and supplemental benefits solutions to managed care organizations.
Customer Service Representative
Customer Service Representative supporting NationsBenefits’ healthcare supplemental benefits platforms. Troubleshooting web, mobile, POS, and terminal issues while assisting customers by phone.
Customer Support Associate – German
Customer Support Associate helping Assent, a supply-chain sustainability SaaS company, collect supplier compliance data. Supporting German- and English-speaking suppliers through calls, emails, translations, and webinars.
German Customer Service Representative
Customer Service Representative für Online-Werbetreibende bei TP, Weltmarktführer im digitalen Business Process Outsourcing. Betreuung über Telefon, Chat, E-Mail und Termine sowie Unterstützung bei Kampagnen und Anzeigenperformance.
Bilingual Customer Service
Bilingual Customer Service Professional handling inbound calls for Qualfon’s phone services and inmate-account support. Working remotely from Texas while documenting interactions and resolving customer concerns.