Customer Service – Sales Support
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Job Description
Customer service and sales support for Homyped’s retail, e-commerce, and wholesale operations. Managing enquiries, orders, returns, portals, reporting, and stakeholder coordination remotely.
Responsibilities:
- Provide day-to-day customer service support to customers, retail partners, and internal teams
- Manage customer service inboxes and respond through various communication channels
- Monitor order progress and coordinate with warehouse and operations teams on delays, shortages, and order issues
- Investigate and resolve shipment discrepancies, product enquiries, and customer concerns
- Maintain service records and escalate complex issues
- Provide operational and sales support to customers and business partners
- Support online portals, system access, order processing, and platform enquiries
- Manage product returns, faulty product coordination, and credit requests
- Prepare customer activity reports and performance updates
- Assist with customer onboarding, training, and systems/process education
- Support questionnaires, account updates, profile management, sales support, and business development initiatives
- Manage shared inboxes, phone enquiries, and digital communication channels
- Provide administrative support, maintain records and systems, and assist with reporting and process improvement
- Support cross-functional projects and operational activities
- Collaborate with warehouse, operations, e-commerce, sales, and retail teams to resolve customer and operational matters
- Coordinate stakeholders and ensure timely resolution of enquiries and service requests
Requirements:
- Previous experience in customer service, sales support, administration, or shared services roles
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Excellent written and verbal communication skills
- Strong attention to detail and ability to maintain accurate records
- Ability to work effectively in a fast-paced, customer-focused environment
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
- Experience in retail, wholesale, e-commerce, or customer support environments is desirable
- Experience managing shared inboxes, customer portals, or CRM systems is desirable
- Experience supporting business customers, retail partners, or account management activities is desirable
- Familiarity with order management systems and operational processes is desirable
- Highly organized, customer-focused, proactive, adaptable, solutions-oriented, and collaborative
Benefits:
- Work-from-home setup
- Monday to Friday schedule, 8:00 AM–5:00 PM AEST
- Holidays aligned with Australian public holidays
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