Customer Solutions Specialist, Bilingual
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Job Description
Customer Solutions Specialist engaging in IGS energy’s sustainability journey and providing exceptional customer experiences. Build connections and educate on products with customer interactions.
Responsibilities:
- Deliver exceptional customer experiences through a natural conversation style
- Educate on all IGS products and services that result in customer sales and retention
- Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
- Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
- Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
- Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
- Demonstrate full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
- Achieve all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures
- Complete additional duties and responsibilities as assigned
Requirements:
- High school diploma or equivalent
- Must be fluent in both English and Spanish
- 2 years’ experience in a customer facing environment preferred
- Possess strong interpersonal, verbal, and written communication skills and be results oriented
- Excellent customer experience and conversational skills
- Possess ability to identify and overcome customer objections
- Ability to multitask effectively and adhere to a weekly set schedule
- Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer
Benefits:
- Comprehensive coverage including medical (plus free telehealth)
- Dental, vision, and employer health savings account contributions
- Robust support through Headspace and free mental healthcare visits for you and your dependents
- Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
- Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks
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