Customer Support and Advice – Part-Time, 20–25 Hours per Week
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Job Description
Kundensupport für BootsschuleX, eine Online-Bootsschule für Sportbootführerscheine. Beratung und Betreuung von Interessenten und Schülern per E-Mail, Chat und Telefon.
Responsibilities:
- Provide written customer advice to prospective customers and students, primarily via email and chat
- Provide pre-sales advice to help customers choose the right course package
- Provide post-sales support with questions about the learning platform, exam registration, and arranging practical lessons
- Work closely with the Marketing team and management
- Share customer feedback to help improve the platform
- Provide telephone support for complex issues
Requirements:
- Excellent command of German spelling and grammar
- Enjoy helping people and demonstrate patience and a solution-oriented approach when volumes are high
- Organize your work independently in a home-office environment
- Confidently use web browsers and quickly learn new tools
- Experience in customer support or a boating license is a plus, but not required
- No watersports experience or driver's license required
Benefits:
- 100% remote: Work flexibly from wherever you feel most comfortable.
- Meaningful work: Help people make their dream of enjoying a hobby on the water a reality.
- Flat hierarchies: In our small team, we work as equals and make decisions quickly.
- Growth: Join an expanding company and develop alongside us.
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