Customer Support Associate
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Job Description
Insurance Customer Support Associate at TTEC working remotely with external brokers for Healthcare Insurance. Handling inquiries and issues related to insurance benefits and billing processes.
Responsibilities:
- Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
- Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
- Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets
Requirements:
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits:
- A supportive culture encouraging career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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