Support Specialist — Management Reporting & Accounting
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist providing support for financial management software to business clients. Engaging with users to resolve accounting issues efficiently and effectively.
Responsibilities:
- As a Support Specialist for Management Reporting and Accounting, you act as both a product and domain expert.
- You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management.
- You engage with users daily and seek to understand the issues they encounter.
- After investigation, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams.
- You are also responsible for helping in-house accountants and accounting firms import their data into Pennylane to facilitate their migration.
Requirements:
- Accounting education (e.g., BTS CGO, DCG, BTS in SME/PMI Management Assistance, Master CCA, or Bachelor's in Administration and Accounting).
- At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods).
- Experience working directly with company leadership is a plus (e.g., internal advisory).
- Enthusiasm for innovative work tools and new technologies.
- Autonomy and the ability to resolve problems independently and find solutions.
- Familiarity with the Pennylane platform is a plus.
- Professional working proficiency in English.
- Strong written communication skills and a pedagogical approach to interact with users clearly and professionally.
- Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to adapt to the tool’s rapid evolution.
- Willingness to learn and stay up to date on product developments.
Benefits:
- Top-tier health insurance (Alan Blue and Alan Mind).
- Meal vouchers (Swile card).
- Between 6 and 12 additional RTT days (time-off in lieu) on top of 5 weeks of paid vacation.
- Opportunity to improve your English through Busuu.
- A dedicated monthly budget for all Pennylaners to support working from home or from coworking spaces.
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
- BSPCE grant (stock options).
- Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.
- Company-provided Mac.
- Company events such as Tech Days and our annual company seminar.
Similar Jobs
Spécialiste Support Pilotage, Comptabilité
Expert in financial software support at Pennylane, facilitating client success and user engagement. Collaborating across teams to resolve client queries and enhance their experience with financial tools.
Support, Financial Control and Accounting Specialist
Customer Support Specialist managing client interactions using financial software at Pennylane. Engaging with users to resolve issues in a remote capacity.
Spécialiste Support, Pilotage et Comptabilité
Expert in accounting support at a rapidly growing fintech helping clients manage their finances. Working closely with clients and their accountants to resolve issues and streamline data integration.
Support Specialist, Accounting & Financial Management
Supports clients by resolving queries related to Pennylane's accounting and financial management software. Responsible for training clients and providing expertise in using the platform.
Atención al Cliente – Recepción de llamadas
Customer Service Representative for Claro offering support for their pre-paid customers. Handling inquiries and providing dedicated assistance in a fully remote setting.
Atención al Cliente, No Ventas
Customer Service Agents handling Claro PREPAGO inquiries via phone. No sales involved, fully remote work for a BPO company in Telecommunications.
Atención al Cliente - Pagos Puntuales y Quincenales
Customer Service role for Claro managing inquiries for prepaid customers. Remote position requiring basic equipment and prior customer service experience.
Customer Service Representative I
Customer Service Representative handling customer concerns and scheduling services for Rentokil. Maintaining customer relations and ensuring great service over the phone and in-person.
Senior Customer Service Representative
Senior Incentive Customer Service Representative delivering program implementation and administrative services for Oregon based non-profit. Involves customer interaction and database management tasks.
Customer Experience Director
CX Director managing customer experience program for life insurance client. Overseeing strategy execution, team leadership, and client consulting in a consulting firm.
Sales Support Specialist
Sales Support Specialist at THE rAVe Agency providing operational support to the sales team. Managing client communications and ensuring internal workflows remain accurate and up to date.
Customer Service Representative
Customer Service Representative providing policy coverage and claim assistance at American Income Life. Engaging with customers primarily through phone and maintaining departmental standards.
Technical Customer Support
Technical Customer Service handling inquiries and technical issues in a fully remote role. Work with a young team at a company specializing in smart pet solutions with AI products.
EDI Support Specialist
EDI Support Specialist assisting with EDI operations and claims support, ensuring smooth coordination between departments. Requires experience in SQL, EDI, and medical billing.
Customer Service Agent
Customer Service Agent at Renjoy managing guest interactions and solving problems remotely. Providing clarity and solutions before, during, and after stays while embodying hospitality values.
Customer Experience Representative
Customer Experience Representative providing remote support to customers of Arkansas Trailer. Handling inquiries, order-related questions, and service requests in a remote capacity.
Responsable Support Client
Responsable Support Client overseeing Zendesk and managing customer relationships in a growing entrepreneurial support company. Ensuring operational excellence and quality in service delivery.
Kundenservice Mitarbeiter, Schweizerdeutsch
Kundenservice Mitarbeitende unterstützen Schweizer Premiumkunden und bieten professionellen Kundensupport aus Bosnien und Herzegowina. Arbeiten mit Nestlé‑Konzern in einem unbefristeten Vollzeitvertrag.
Operador/a de Atención al Cliente, Español – Alemán
Bilingual customer support professional managing client calls in Germany and Spain. Flexible freelance role focusing on client communication with weekly contract renewal.
Head of Customer Experience
Head of Customer Experience managing customer support team for Found, a financial services company. Leading strategy and support efforts in a remote setup.