Support, Financial Control and Accounting Specialist
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Job Description
Customer Support Specialist managing client interactions using financial software at Pennylane. Engaging with users to resolve issues in a remote capacity.
Responsibilities:
- As a Support Specialist — Financial Control & Accounting, you act as both a subject-matter expert and a platform expert.
- You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management.
- You interact with users daily and seek to understand the issues they encounter.
- After investigating, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams.
- You are also responsible for helping company and firm accountants import their data into Pennylane to ease their migration.
- First 3 months: You join the Pennylane Academy and receive continuous training on the product and the team’s processes.
- Months 4–6: You gain autonomy and begin handling increasingly complex customer requests.
- In the future, you will have opportunities to progress to resolving more advanced issues within the Support team as well as to other teams.
Requirements:
- Accounting education (examples: BTS CGO, DCG, BTS Business Administration for SMEs, Master in Accounting, Control & Audit (CCA), or Bachelor in Administration and Accounting).
- At least 3 years’ experience in a public accounting firm (ideally having completed at least three fiscal periods/busy seasons).
- Experience working directly with company leaders is a plus (for example, internal advisory).
- Enthusiasm for innovative work tools and new technologies.
- Autonomy and the ability to solve problems independently and find solutions.
- Familiarity with the Pennylane platform is a plus.
- Professional working proficiency in English.
- Strong written communication skills and the ability to explain concepts clearly and pedagogically when interacting with users.
- Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
- Capacity to work both independently and as part of a team.
- Flexibility to adapt to the tool’s rapid evolution.
- Willingness to learn and keep up to date with product developments.
Benefits:
- One of the best health plans on the market (Alan Blue and Alan Mind).
- Meal vouchers (Swile card).
- Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.
- Opportunity to improve your English through Busuu.
- A monthly allowance for all Pennylaners to support working from home or from a coworking space.
- Easy access to our offices, located a few minutes from Saint-Lazare in central Paris.
- BSPCE equity package.
- Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib.
- A Mac.
- We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, fostering strong team cohesion for everyone.
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