Customer Care Representative
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Job Description
Customer Care Representative supporting The Atlantic’s readers through email, phone, and chat. Reporting customer trends and feedback to improve retention and service.
Responsibilities:
- Handle one-on-one customer interactions through email, phone, and chat channels
- Deliver high-quality, prompt, and professional service to every customer
- Share customer feedback and report trends to the director and department
- Recommend ways to improve and streamline customer communication
- Support customer retention and business goals
- Report to the Director, Customer Care
Requirements:
- Experienced customer care representative
- Ability to expertly handle customer inquiries via phone, email, and chat
- Friendly bedside manner and love for connecting and chatting with customers
- Excellent track record of providing superior customer communication
- Ability to be a brand representative in one-on-one interactions
- Outstanding communication skills
- Ability to maintain a high level of service during active periods
- Ability to represent the customer and their needs internally
- Successful completion of reference checks
- Compliance with The Atlantic's COVID-19 vaccination policy; employees must be vaccinated, including subsequent boosters, and submit proof of vaccination status
Benefits:
- Quarterly $1,000 performance-based opportunity ($4,000 annual)
- Overtime paid at $30.72 (1.5 hourly rate)
- Remote-eligible work arrangement
- COVID-19 vaccination accommodation may be requested for disability/medical contraindication or sincerely-held religious belief
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