Customer Support Specialist
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Job Description
Customer Support Specialist supporting users, webinars, content, and event operations for Swapcard’s AI-powered event platform. Providing online and onsite event assistance across APAC with occasional travel.
Responsibilities:
- Support all users of the platform before, during, and after their event
- Run regular webinars for event organizers and exhibitors
- Help the event team create content for attendees, exhibitors and organizers
- Provide online and/or onsite support for events throughout their duration
- Support clients by traveling to events depending on business needs, with advance notice
- Participate in a customer support interview process including screening, remote skills exercise, manager review, leadership review, reference check, and offer
Requirements:
- Prior experience in customer service, support or project management
- Experience and/or interest in tech and events
- Excellent interpersonal skills
- Ability to collaborate and work autonomously
- Service-oriented and empathetic toward clients
- Startup mindset; ready to learn, adapt and initiate quickly
- Passionate, proactive, and involved
- Optimistic and calm under pressure
- Available to work on weekends
- Flexible with working shifts
Benefits:
- Remote-first policy with headquarters in Paris
- Career growth opportunities
- Generous Paid Time Off
- Remote perks
- In-person social gatherings
- 100% of your health insurance contribution paid by Swapcard
- Work-from-home budget for equipment
- Co-working space budget
- Learning budget
- Mental health care initiatives
- Travel expenses covered for business travel to events
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