Inbound Donor Support Representative
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Job Description
Remote donor support representative handling inbound calls for nonprofit fundraising campaigns. Following scripts, verifying donor details, and accurately processing pledges.
Responsibilities:
- Receive inbound donor calls
- Provide courteous and professional caller support
- Follow approved scripts and campaign procedures
- Accurately record pledge and donation information
- Verify donor and transaction details
- Navigate multiple computer systems during calls
- Maintain confidentiality
- Follow compliance and quality requirements
- Meet established attendance and performance expectations
- Support nonprofit organizations and donors responding to established fundraising campaigns
- Process donor pledges or contributions accurately
Requirements:
- High school diploma or GED
- Six months or more of remote customer-service experience OR at least one year of onsite customer-service experience
- Clear verbal communication
- Strong active-listening skills
- Accurate data-entry skills
- Basic computer proficiency
- Ability to work across multiple systems while communicating
- Dependable and professional work habits
- Quiet, dedicated workspace at home
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- USB noise-canceling headset
- Wired high-speed internet
- Direct Ethernet connection
- Quiet and distraction-free workspace
- Required certification must be completed before servicing
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections cannot be used
Benefits:
- 100% remote work
- Flexible servicing intervals and schedule selection
- Daytime, evening, and nighttime servicing opportunities
- Independent contractors manage their own schedules and accept commitments
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