Customer Support – Telecommunications
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Job Description
Remote-Kundenberater:in für Klarmobil in Bulgarien. Betreuung deutschsprachiger Mobilfunkkund:innen bei technischen Fragen, Rechnungen und Produkten.
Responsibilities:
- Handle customer inquiries professionally by phone and email
- Assist with technical issues and identify suitable solutions
- Help customers with questions about bills, tariffs, and mobile products
- Record product complaints and address them promptly
- Inform customers about relevant products and offers
- Identify sales and cross-selling opportunities
- Share recurring customer feedback with the team and support continuous service improvement
Requirements:
- German proficiency at C1 level or higher
- English proficiency at B1 level or higher
- Completed secondary education
- Interest in technical topics and mobile products
- Previous experience in customer service, technical support, or a call center is preferred
- Willingness to live and work in Bulgaria
- EU citizenship
Benefits:
- €1,280 gross per month, plus a performance bonus of up to 10%
- Unlimited sales bonus
- Meal allowance of up to €100 per month
- Flight costs covered
- Accommodation allowance for the first 3 months
- Private health insurance
- Free sports and leisure activities
- Permanent employment contract
- No night or weekend shifts
- Flight carbon-offsetting and a personal climate protection certificate
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