Customer Support – Voice
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote voice customer support for Outsourcey, a Philippines-based BPO connecting businesses with dedicated teams. Handling contractor calls, lead qualification, appointments, CRM updates, and digital marketing service inquiries.
Responsibilities:
- Serve as a professional first point of contact for contractors and business owners
- Answer inbound inquiries and make outbound follow-up calls
- Provide clear information about services and next steps
- Communicate with businesses across roofing, remodeling, concrete, excavation, foundations, windows and doors, HVAC, plumbing, landscaping, painting, flooring, and custom home construction
- Build rapport with contractors and business owners and maintain positive relationships
- Qualify inquiries and identify potential opportunities
- Gather relevant business information and schedule consultations or appointments
- Explain the company's SEO, Google visibility, lead-generation, and digital marketing services without overpromising results
- Conduct timely follow-ups with prospects and existing clients
- Document call outcomes, update customer records, and maintain accurate CRM notes
- Address routine customer questions and concerns
- Troubleshoot basic issues and escalate complex matters appropriately
- Relay customer feedback, requests, and lead information to sales, SEO, marketing, and account-management teams
Requirements:
- Previous customer service, administrative, sales-support, or office experience within construction, home improvement, or skilled trades
- Experience with multiple trades is strongly preferred
- Excellent spoken English
- Active listening and professional phone etiquette
- Ability to communicate confidently with contractors, tradespeople, and business owners
- Familiarity with several trades, including roofing, remodeling, concrete, excavation, foundations, windows and doors, HVAC, plumbing, landscaping, painting, flooring, and custom homes is preferred
- Proven ability to manage customer interactions, follow-up activities, appointment setting, documentation, and CRM updates accurately and consistently
- Reliable, organized, personable, and self-motivated
- Comfortable working independently while handling multiple conversations, priorities, and follow-up tasks in a fast-paced environment
Benefits:
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past
- Career growth and development opportunities
Similar Jobs
Customer Care Specialist II
Customer Care Specialist II supporting customers using Vitu’s vehicle registration and titling technology. Providing Tier 1 troubleshooting, ticket resolution, and customer training.
Customer Experience Associate
Customer Experience Associate supporting Macmillan Learning’s high school education customers. Managing training, account health, troubleshooting, renewals, and adoption.
Customer Support Consultant
Customer Support Consultant handling billing, technical, and platform questions for SupportYourApp. Delivering support through chat, calls, and social media in a fully remote role.
Biomedicine Intern – Patient Support, Assisted Reproductive Medicine Clinic
Biomedicine intern handling remote patient support for Engravida’s assisted human reproduction clinic. Scheduling consultations, answering treatment questions, and performing administrative routines.
Traveller Support Agent, Bilingual English, Arabic
Traveller Support Agent providing English and Arabic travel support for an international clientele from Dakar. Managing requests, partner coordination, solutions, and unexpected situations remotely.
Client Support Specialist, German Bilingual
Client Support Specialist supporting German- and English-speaking clients using Optro’s AI-powered GRC platform. Troubleshooting issues, guiding users, and improving product experience remotely from Poland.
Inside Sales Support Representative
Inside Sales Support Representative supporting The Home Depot’s managed-account growth through quoting, issue resolution, and customer relationships. Remote/virtual role based in Texas.
Customer Service Representative
Remote part-time customer service representative supporting Aperture Pet & Life’s aquarium brands. Handling orders, accounts, troubleshooting, and customer questions across multiple channels.
Customer Support / Success Specialist
Customer support professionals evaluating domain-specific documents for quality and accuracy. Helping Mercor train frontier AI models through structured feedback and expert human evaluation.
Customer Support / Success Professional
Customer support and success professionals reviewing domain-specific documents for Mercor’s AI training projects. Providing structured feedback on quality, accuracy, and relevance.
Bilingual Customer Service Representative – Portuguese/Spanish
Bilingual representative supporting Portuguese- and Spanish-speaking customers for Amparo’s auto insurance business. Handling policy questions, billing clarifications, renewals, and account documentation remotely.
Business Critical Support Specialist
Business Critical Support Specialist delivering premium support for ShipHero’s eCommerce logistics platform. Managing VIP escalations, SLAs, outages, and cross-functional incident resolution.
Contact Center Customer Experience Specialist – Cardmember Services
Customer experience specialist resolving cardmember inquiries, fraud issues, and technology problems for U.S. Bank. Providing phone and email support from a U.S. home-based remote position.
Senior Customer Service Representative
Remote customer service representative supporting Group Life & Disability Claims for TEKsystems. Providing accurate claim information, documentation, and customer care in a call center environment.
Senior Customer Service Representative
Care Navigator coordinating patient referrals and appointments for TEKsystems’ healthcare client. Supporting patients through outreach, documentation, and healthcare access barriers.
Senior Customer Support
Senior customer support expert resolving complex EVV and EDI issues for Gainwell Technologies’ healthcare programs. Mentoring representatives and improving operational compliance and service quality.
Senior Customer Service Manager
Customer Portfolio Manager leading GE Vernova’s Iraq power-generation service portfolio. Managing LTSA, outages, customer relationships, commercial performance, and multi-site operations.
Customer Service Representative
Customer Service Representative supporting retirement-benefit and payment inquiries remotely. Handling financial transactions and client records for iShare, a New Jersey IT consulting firm.
Customer Relations and Billing Coordinator
Home-based coordinator managing customer communication and billing for a U.S. property restoration company. Tracking invoices, documentation, project updates, and customer follow-ups.
Technical Service Support Specialist
Technical Service Support Specialist supporting McKesson’s RetinaOS inventory platform for healthcare clinics. Troubleshooting customer issues, guiding workflows, and coordinating technical resolutions.