Data Analyst II
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Job Description
Data Analyst II managing network capacity dashboards, incidents, and cloud networking issues. Supporting customer capacity planning through monitoring, troubleshooting, documentation, and automation.
Responsibilities:
- Build and utilize capacity dashboards to proactively identify and address network stockout issues
- Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations
- Review network traffic, bandwidth utilization, and latency to identify potential capacity constraints
- Monitor customer usage patterns and proactively identify potential capacity needs
- Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity
- Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly
- Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details
- Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts
Requirements:
- Associate's degree in Computer Science, Networking, or a related field
- 5+ years of experience in network operations or a related field, with a focus on cloud environments
- Experience with cloud networking platforms (e.g., AWS, Azure)
- Familiarity with network monitoring and troubleshooting tools
- Experience working with customer support or customer success teams
- Experience with AI/Automation tools and technologies
- Strong understanding of network protocols and technologies (TCP/IP, routing, switching)
- Proficiency in troubleshooting network issues at various layers (physical, data link, network)
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
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