Data Center Engineer III
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Job Description
Tier III Data Center Engineer supporting ePlus managed infrastructure services. Troubleshooting storage, compute, virtualization, and customer systems in a 24/7 environment.
Responsibilities:
- Provide Data Center and systems support in a Managed Services Center
- Troubleshoot, isolate, diagnose, resolve, track, and escalate Data Center system incidents and functionality issues
- Work with teams to resolve common and complex problems
- Own tasks and independently resolve customer issues and requests with minimal assistance or oversight
- Resolve and manage problems immediately in a 7x24x365 team environment with rotating shifts
- Provide client end-systems support, including troubleshooting, diagnosis, and resolution, following through until problems are resolved
- Maintain current, high-level technical skills and Data Center certifications
- Keep abreast of computing technology developments and solutions to common problems
- Interface with customers to solve business issues and drive positive change
- Leverage technology, advance ePlus MSC services, and provide feedback
Requirements:
- Experience/training with Pure, NetApp, Nutanix, Cisco UCS, and VMware vSphere/ESX(i)
- Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)
- Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
- Multi-vendor compatibility, interoperability, and troubleshooting knowledge
- Hardware/software fault isolation and remediation skills
- Ability to interface directly with end customers
- Ability to track efforts within an existing ticketing system
- NCDA, NCIE, CCNA Data Center, or VCP upon hire or within 6 months of employment
- High school diploma required
- 5 or more years of Data Center systems administration experience
- Willingness to be on call 2 weeks on (1 week primary / 1 week back-up), 3 weeks off
- Willingness to attend to technical issues outside normal business hours
- DevOps experience with Ansible, Python, and RESTful APIs highly desired
Benefits:
- 401(k) eligibility
- Employee stock purchase program
- Vacation, sick time, and personal leave
- Medical benefits
- Financial benefits
- Other benefits dependent on the position offered
- Reasonable accommodations in accordance with relevant laws
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