IGS Calibration Engineer
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Job Description
GE HealthCare calibration engineer servicing, testing, and troubleshooting vascular imaging equipment. Leading IGS system calibration while traveling to customer locations up to 75% of the time.
Responsibilities:
- Perform calibration and service on life-changing medical equipment
- Complete accelerated GEHC and on-the-job training
- Lead and serve as Subject Matter Expert on calibration of IGS systems and upgrades with IGS Field Engineers
- Act as the primary GE HealthCare representative to customers throughout the calibration phase
- Calibrate, test, and troubleshoot vascular equipment during installation
- Drive customer satisfaction
- Complete preventative maintenance, Field Modification Instructions, and Instrument Service Information tasks
- Assist experienced field engineers with equipment installation
- Perform basic troubleshooting and service repairs on designated equipment
- Communicate and partner with teammates, colleagues, and customers
- Recommend value-added services
- Maintain customer service logs and internal service records
- Order repair parts and manage cycle times
- Use the GEHC escalation process and implement corrective action plans
- Serve as a member of the account community for key accounts
- Engage commercial counterparts, identify sales leads, and participate in sales opportunities
- Build and enhance customer relationships
- Monitor competitor information and market trends
- Answer service calls independently within one year of employment
- Travel to customer locations up to 75% of the time
Requirements:
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
- Experience with Web applications and Microsoft suite of products
- Must have and maintain a valid Driver's License
- Willingness to be available after hours or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
- Must be able to lift, carry, push, and pull up to 35 lbs. unassisted
- Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
- Must be able to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity
- Required vision abilities may include color, close, distance, peripheral, and depth perception
- Legally authorized to work in the United States
- GE HealthCare will not sponsor employment visas
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Professional development
- Challenging careers
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- On-call compensation is not explicitly stated
- Relocation assistance: No
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