Forward Deployed Engineer, Merchant Solutions
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Job Description
Forward Deployed Engineer building integrations and operational tools for Bask Health's direct-to-consumer telehealth platform. Developing reliable APIs, storefront workflows, and merchant solutions.
Responsibilities:
- Build and deploy technical solutions supporting merchant implementations on Bask Health.
- Work with engineering, product, and customer-facing teams to understand merchant requirements.
- Develop and maintain integrations between Bask's platform and external merchant systems.
- Build backend services, APIs, and application functionality using TypeScript, Node.js, or comparable technologies.
- Contribute to frontend functionality using React and Next.js when needed.
- Support technical onboarding and configuration for merchant accounts.
- Develop tools and functionality simplifying storefront and platform setup.
- Implement integrations involving products, subscriptions, checkout, and merchant workflows.
- Build automation reducing repetitive merchant implementation tasks.
- Integrate third-party platforms using REST APIs, webhooks, and other integration patterns.
- Troubleshoot technical issues involving merchant configurations, APIs, and connected services.
- Investigate problems across frontend, backend, and third-party systems.
- Collaborate with backend engineers to design reliable integrations and services.
- Work with SQL databases and application data to support merchant workflows.
- Translate merchant requirements into clear technical implementation plans.
- Develop reusable tools and components improving implementation efficiency.
- Identify recurring merchant technical issues and recommend scalable solutions.
- Support technical discovery and solution planning for new merchant use cases.
- Implement validation, error handling, and monitoring for integrations.
- Write automated tests for important merchant workflows and application functionality.
- Document integration requirements, technical implementations, and troubleshooting procedures.
- Collaborate with product teams to improve platform functionality based on merchant needs.
- Participate in code reviews and contribute to engineering best practices.
- Maintain application security and data-handling standards.
- Communicate technical progress, implementation decisions, and limitations clearly.
- Help improve deployment, monitoring, and operational reliability.
- Take ownership of technical projects from development through deployment and maintenance.
Requirements:
- 3+ years of professional experience in software engineering, forward deployed engineering, solutions engineering, or a comparable hands-on technical role.
- Strong programming experience with JavaScript or TypeScript.
- Experience developing backend applications, APIs, or services using Node.js or comparable technologies.
- Experience building and maintaining integrations with third-party services.
- Strong understanding of REST APIs, webhooks, and common integration patterns.
- Familiarity with frontend development using React or comparable frameworks.
- Experience working with SQL databases and relational data.
- Understanding of modern application architecture and client-server communication.
- Experience debugging and troubleshooting issues across multiple systems.
- Ability to translate business requirements into practical technical solutions.
- Experience writing maintainable, production-quality software.
- Familiarity with authentication, authorization, and secure API integrations.
- Understanding of application validation, error handling, and reliability.
- Experience working with Git and collaborative development workflows.
- Familiarity with cloud infrastructure and modern deployment practices.
- Experience writing tests and maintaining software quality.
- Strong problem-solving skills and attention to detail.
- Ability to investigate technical issues independently.
- Experience collaborating with engineers, product managers, or customer-facing stakeholders.
- Ability to communicate technical concepts clearly to nontechnical audiences.
- Strong organizational skills and ability to manage multiple technical priorities.
- Ability to document technical implementations and decisions.
- Willingness to work across different areas of an application or platform.
- Strong ownership mindset and ability to follow projects through completion.
- Comfort working in a fast-moving, remote engineering environment.
- Nice-to-have experience includes Shopify or other e-commerce platforms, merchant onboarding, subscription commerce or billing integrations, Stripe or other payment processing APIs, React, Next.js, TypeScript in production, tRPC, Prisma, Drizzle ORM, AWS Lambda, SQS, EventBridge, event-driven integrations, multi-tenant SaaS architectures, OAuth, webhook security, internal tools, healthcare or telehealth systems, observability tools, reusable platform features, and AI-assisted development tools such as Cursor or Claude Code.
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