Data Center Operations Manager
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Job Description
Operations Manager responsible for day-to-day service activities and customer experience in Data Center COE. Leading field service operations and team development in the Electrification Services division.
Responsibilities:
- Responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence.
- Ensure that we consistently exceed customer expectations.
- Have full accountability for the day-to-day execution within the Data Center Service segment.
- Central role in the development of our surge team for both the Data Center segment and the overall Field Services organization.
- Improves service availability, quality, and customer experience across all field service operations.
- Develops, implements, and reviews field service strategy aligned with global business objectives.
- Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
- Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management.
- Identifies on‑site opportunities to enhance customer operations and communicates them to account teams.
- Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery.
- Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
- Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
- Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution.
- Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.
Requirements:
- A Bachelor’s Degree in Engineering or Business or commensurate experience.
- Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
- Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)..
- Must be able to interpret and work from engineering drawings and technical specifications.
- Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
- Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
- Strong leadership, clear communication, teamwork, and a proven customer‑focused mindset.
- Willing to travel up to 50% of time
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Benefits:
- Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
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