Data Entry, Customer Service Representative

Posted 6hrs ago

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Job Description

Join Quality Certain as a Remote Data Entry / Customer Service Representative. Focused on data integrity and customer support in a fully remote environment.

Responsibilities:

  • Accurately input, update, and maintain large volumes of data within our company databases and systems.
  • Perform regular data verification and cleansing to ensure accuracy and completeness.
  • Serve as the first point of contact for customer enquiries via email and other digital communication channels.
  • Resolve customer issues efficiently and professionally, escalating complex cases where necessary.
  • Provide clear and accurate information to clients regarding our services.
  • Generate reports and retrieve data for internal teams as required.
  • Uphold data confidentiality and security standards at all times.

Requirements:

  • Proven experience in a data entry, administrative, or customer service role.
  • Exceptional typing speed and a high level of accuracy.
  • Proficiency in Microsoft Office Suite, particularly with MS Excel.
  • Excellent written and verbal communication skills.
  • Strong organisational and time-management abilities, with the capacity to manage multiple tasks.
  • A keen eye for detail and a commitment to quality.
  • The self-discipline and motivation to work effectively in a remote environment.
  • Familiarity with CRM systems is considered an advantage.

Benefits:

  • A competitive hourly rate ranging from $35 to $88 USD , commensurate with experience.
  • The flexibility and convenience of a fully remote working arrangement.
  • Opportunities for continuous professional development and training.
  • A supportive and collaborative international team environment.