Data Entry, Customer Service Rep
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Job Description
Remote data entry and customer service representative for Quality Certain. Maintaining accurate databases, resolving client enquiries, and generating internal reports.
Responsibilities:
- Accurately input, update, and maintain large volumes of data within company databases and systems
- Perform regular data verification and cleansing to ensure accuracy and completeness
- Serve as the first point of contact for customer enquiries via email and other digital communication channels
- Resolve customer issues efficiently and professionally, escalating complex cases where necessary
- Provide clear and accurate information to clients regarding services
- Generate reports and retrieve data for internal teams as required
- Uphold data confidentiality and security standards at all times
Requirements:
- Proven experience in a data entry, administrative, or customer service role
- Exceptional typing speed and a high level of accuracy
- Proficiency in Microsoft Office Suite, particularly MS Excel
- Excellent written and verbal communication skills
- Strong organisational and time-management abilities, with capacity to manage multiple tasks
- Keen eye for detail and commitment to quality
- Self-discipline and motivation to work effectively in a remote environment
- Familiarity with CRM systems considered an advantage
Benefits:
- A competitive hourly rate ranging from $35 to $88 USD, commensurate with experience
- The flexibility and convenience of a fully remote working arrangement
- Opportunities for continuous professional development and training
- A supportive and collaborative international team environment
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