Data Visualisation Designer
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Job Description
Data Visualization Designer responsible for creating dashboards and reports for Customer Care teams across multiple countries in a data-driven environment.
Responsibilities:
- projektowanie, rozwój i utrzymanie dashboardów oraz raportów w Power BI
- tworzenie i optymalizacja modeli danych (tabele faktów, wymiary, relacje, hierarchie)
- definiowanie miar i KPI z użyciem DAX zgodnie z uzgodnionymi standardami biznesowymi
- zapewnienie spójnej, czytelnej i ergonomicznej wizualizacji danych z uwzględnieniem zasad UX
- utrzymywanie słowników pojęć, definicji KPI i dokumentacji raportów
- współpraca z zespołami Data Engineering w zakresie jakości i struktury danych
- zbieranie i analiza wymagań raportowych od interesariuszy biznesowych
- testowanie raportów pod kątem poprawności danych, wydajności i logiki biznesowej
- rozwój i dostosowywanie istniejących raportów do zmieniających się potrzeb organizacji
- wsparcie użytkowników w interpretacji danych i korzystaniu z raportów
- wspieranie projektów automatyzacji procesów, w tym integracji raportów z Power Automate
- udział w inicjatywach data‑driven oraz projektach optymalizacyjnych w obszarze Customer Care
Requirements:
- zaawansowana obsługa Power BI (modelowanie danych, DAX, wizualizacje)
- zrozumienie procesów biznesowych oraz KPI
- tworzenie czytelnych, logicznych i spójnych dashboardów
- storytelling danych i umiejętność tłumaczenia informacji osobom nietechnicznym
- dokumentowanie rozwiązań i dbanie o standardy raportowania
Benefits:
- realny wpływ na rozwój raportowania w obszarze Customer Care
- praca z danymi dla rynków PL, IT, ES, FR, UK
- udział w projektach automatyzacji i inicjatywach data‑driven
- możliwość rozwoju kompetencji analitycznych, technologicznych i projektowych
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