Default Servicing Manager – Bankruptcy & Foreclosure/Replevin
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Job Description
Default Servicing Manager managing bankruptcy and legal recovery processes for Zippy's chattel loan portfolio. Driving execution, improving timelines, and ensuring performance metrics are met.
Responsibilities:
- End-to-end execution of bankruptcy (Ch. 7, 11, 13) workflows—filings, claims, timelines, and resolution
- Management of replevin/legal recovery processes from referral through judgment and resolution
- Day-to-day oversight of legal vendors with clear performance expectations, SLAs, and accountability
- Driving cycle time reduction from default → legal resolution
- Maximizing net recovery outcomes while managing legal expenses
- Building and refining workflows, playbooks, and SOPs that scale
- Real-time pipeline visibility and reporting (what’s stuck, what’s moving, what needs escalation)
- Cross-functional coordination with Collections, Customer Experience, and Asset Management to ensure accounts progress through legal channels efficiently
- Identifying bottlenecks in legal/default workflows and implementing solutions quickly
Requirements:
- 8+ years in default servicing with direct ownership of bankruptcy and legal recovery processes
- Strong working knowledge of bankruptcy procedures and UCC Article 9 (replevin)
- Experience managing attorneys and legal vendors with a focus on performance and efficiency
- Proven track record of improving timelines, recoveries, and operational execution
- Comfortable working in a fast-paced, build-as-you-go environment
- Data-driven mindset with the ability to manage a pipeline, not just individual cases.
- Nice to Have: Chattel, manufactured housing experience; Experience in a scaling or high-growth servicing platform.
Benefits:
- Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
- Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- Paid Time Off: We offer generous PTO—and we encourage you to use it!
- Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
- Parental Leave: We provide paid parental leave to support you and your growing family.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
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