Delivery and Program Operations Manager
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Job Description
Business manager coordinating OKRs, budgets, events, and executive operations. Supporting Sprezzatura’s secure digital solutions for government transformation.
Responsibilities:
- Track Delivery strategic goals and Objectives and Key Results (OKRs)
- Build and manage budgets, evaluate options and costs, and flag risks and decisions requiring leadership attention
- Manage Delivery leadership calendars, meetings, logistics, invitations, communications, and materials
- Track action items and follow-ups through completion
- Plan and coordinate travel for Delivery leaders and staff
- Collect OKR progress updates and maintain key results, owners, and due dates
- Prepare OKR status summaries and dashboards for the VP of Integrated Operations and Delivery leadership
- Coordinate quarterly OKR reviews and planning sessions
- Coordinate Delivery All-Hands meetings, recordings, edited content, presentation decks, and follow-up communications
- Manage Delivery group communications and distribution lists
- Connect Delivery teams with Integrated Operations shared services and route requests to appropriate owners
- Apply operational processes, templates, and checklists and recommend improvements
- Plan and execute leadership offsites, client events, team gatherings, and employee engagement activities
- Manage event venues, vendors, quotes, contracts, deposits, schedules, transportation, and deliverables
- Provide financial oversight for initiatives, events, travel, and related spending
- Review vendor pricing, proposals, contracts, invoices, deposits, and final billing
- Present cost, logistics, and value tradeoffs and recommended paths forward to leadership
- Support timesheet administration and coordinate spot bonus requests
- Order gifts, flowers, recognition items, and manage team holiday gifts
- Handle special projects and identify opportunities to streamline administrative work using AI tools and automation
Requirements:
- Bachelor Degree with experience considered in lieu of a degree
- 7+ years of progressive experience in delivery operations, business operations, program or project management, or a related operations role partnering with senior leaders
- Proven experience planning and managing complex, multi-stakeholder initiatives such as leadership offsites and client events, including vendor selection, negotiation, and contracting
- Demonstrated experience building and managing budgets, analyzing costs against plan, and ensuring financial accuracy and accountability
- Strong analytical skills with the ability to evaluate options, weigh cost, risk, and value, and make clear recommendations to leadership
- Proficiency with Microsoft 365 (Excel, Teams, SharePoint)
- Familiarity with enterprise business systems such as Deltek Costpoint and ADP
- Comfort using AI tools and automation to improve efficiency and scale operations
- Sound judgment and discretion in handling confidential business, financial, and personnel information
- Strong written and verbal communication skills and the ability to influence and coordinate across Delivery, Integrated Operations, clients, and vendors
- Bachelor's degree or equivalent combination of education and experience
- Familiarity with federal contractor business practices, including cost tracking and compliance in a Costpoint environment
- Project management certification (PMP, CAPM, or equivalent) or Certified Meeting Professional (CMP) preferred
- Ability to obtain and maintain a Public Trust or other federal clearance as required
- U.S. Citizen or Permanent Resident required
- Must have reliable internet service that allows for effective telecommuting on days working remote
- Must be authorized to work in the U.S.; employer participates in E-Verify
Benefits:
- Medical, Dental, and Vision
- Health Saving Account (when enrolled in eligible plan) with Company contribution
- Company paid Life, Accidental Death, Short-term & Long-term Disability
- Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
- Voluntary Medical & Dependent Care Flexible Spending Accounts
- Accrued Paid Time Off & Company Paid Holidays
- 401(k) Retirement Plan with Company match
- Remote work arrangement within the U.S.
- Reliable internet service for effective telecommuting
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