Senior Program Manager
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Job Description
Senior Program Manager orchestrating complex data and AI programs for strategic clients at phData, a remote-first consultancy. Managing delivery, governance, financials, teams, and account growth.
Responsibilities:
- Own and drive complex, multi-workstream data and AI programs for strategic accounts from discovery through execution and scale
- Translate business objectives into actionable data and AI roadmaps with clear milestones
- Manage scope, timelines, budgets, and resources across multiple concurrent customers
- Establish program governance through operating cadences, RACI, risk/issue/decision logs, change control, and communication plans
- Identify and mitigate delivery, scope, and resourcing risks; create recovery plans and drive resolution
- Own project and portfolio financials, including revenue targets, margin management, forecasting, and reporting
- Collaborate with sales, account management, delivery leadership, clients, and cross-functional technical teams
- Build relationships with senior client stakeholders, including C-level executives
- Lead and mentor multidisciplinary teams across geographies and time zones; coach PMs/TPMs
- Facilitate innovation forums, workshops, and onsite sessions
- Develop delivery best practices, playbooks, templates, and KPIs
- Support proposals, SOWs, executive presentations, account plans, and strategic roadmaps
- Champion process improvement, automation, AI, and tooling to improve delivery efficiency and predictability
- Drive account growth through upsell and cross-sell opportunities
- Nurture future leaders and foster ownership, psychological safety, and continuous improvement
Requirements:
- 15+ years of Technical Program Management experience delivering complex, multi-workstream initiatives, with hands-on ownership of customer relationships, timelines, scope, budgets, and resources for data and AI projects
- Strong background in program and portfolio management for data platforms and analytics initiatives
- Hands-on experience with Snowflake, Databricks, dbt, Fivetran, Power BI, Tableau, and Sigma
- Proficiency with Agile methodologies and strong understanding of Waterfall
- Proficiency with Jira, Azure DevOps, MS Project, and Microsoft 365 (Excel)
- Strong technical and process documentation skills
- Experience delivering projects for external clients in consulting or professional services
- Experience managing multiple customers concurrently while maintaining high billable utilization and on-time, on-budget delivery
- Exceptional written, verbal, and presentation skills
- Proven people management experience, including mentoring, coaching, and career development support
- PMP and CSM certifications strongly preferred
- Bachelor’s degree in Information Technology or a related technical field preferred
- Comfortable working with a distributed global team and across time zones
Benefits:
- Remote-First Workplace
- Medical Insurance for Self & Family
- Medical Insurance for Parents
- Term Life & Personal Accident
- Wellness Allowance
- Broadband Reimbursement
- Continuous learning and growth opportunities to enhance your skills and expertise
- Paid certifications
- Professional development allowance
- Bonuses for creating company-approved content
- Mentorship and structured development pathways
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