Deployment Strategist – LATAM
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Job Description
Deployment Strategist helping strategic LATAM customers deploy ElevenLabs' enterprise AI agent platform. Identifying use cases, structuring deals, guiding production readiness, and delivering measurable outcomes.
Responsibilities:
- Work with Forward Deployed Engineers, Go to Market professionals, Product Engineers, and Strategists to deploy ElevenAgents, ElevenLabs' enterprise AI platform
- Synthesize customer, workflow, product, user, and impact information into a cohesive understanding of priority problems
- Meet strategic customers to understand AI transformation goals and identify customer-facing and operational workflow pain points
- Own flagship deals end-to-end, including use-case identification, commercial-term structuring, and deal closure
- Embed deeply with strategic customers as a trusted partner and own delivery outcomes
- Identify high-impact use cases and collaborate with Forward Deployed Software Engineers to implement them
- Guide customers on agent design, orchestration, production readiness, adoption, and impact
- Scope applications in new industries and expand AI solutions across sectors globally
- Present work results and future-work proposals to technical teams and C-suite executives
- Feed field insights to Research teams to help shape the ElevenLabs platform and model roadmap
- Build and deliver demos of ElevenAgents and broader AI technology
- Collaborate with customer engineering and executive teams to move agents into production and deliver measurable business outcomes
Requirements:
- 3+ years of experience working with customers in a technical capacity
- Direct enterprise customer experience preferred
- Experience in product development, delivery, and change management
- Commercial instinct and comfort with deal conversations, value propositions, and enterprise sales cycles
- Basic proficiency in Python
- Familiarity with API integration
- Excellent communication and problem-solving skills
- Proven ability to own complex, ambiguous projects and deliver results
- Adaptability across customer environments, industries, and technical use cases
- Technical aptitude and familiarity with common LLM, tooling, and AI agent frameworks
- Ability to map enterprise use cases and workflows to AI systems
- Mandarin/English multilingual ability
- Ability to travel frequently to meet customers onsite and collaborate in person with the Singapore team
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