Digital Operations Process Supervisor
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Job Description
Digital Operations Process Supervisor overseeing daily operations of digital workforce remotely for Carrington Mortgage Holdings. Ensuring resources' availability and resolving issues between development teams and business users.
Responsibilities:
- Monitor and oversee the daily operations of the digital workforce using the Blue Prism application.
- Troubleshoots and triages issues encountered with digital workers and their processes, determine appropriate corrective actions, and assesses any impact of corrective actions on other IT processes, staff, etc.
- Prepares automated work schedule, expedites workflow, and shifts resources to ensure all jobs are running accurately and timely within the department.
- Regularly review operational procedures to ensure best practices to achieve department goals related to productivity, cost per unit, and accuracy.
- Develop and provide daily, weekly, and monthly status reports to IT leadership and executives.
- Recommend continuous improvement of processes and strategies for improvement using data analytics; determines what is working accurately and makes corrective actions to ensure success.
- Serve as a subject matter expert for end users in the business units; provide training and support regarding robotic process automation.
- Writes and maintains system documentation.
- Create, escalate and assign tickets to development teams as needed.
- Monitor service levels to ensure quality and productivity standards are met.
- May be trained and participate in RPA coding modifications, updates, and improvements.
Requirements:
- High school diploma or its equivalent required.
- BA/BS degree preferred.
- Experience with an RPA application required (Blue Prism, Automation Anywhere, UIPath).
- Experience with Blue Prism preferred.
- Previous experience in systems administration preferred.
- SQL experience preferred.
- Effective oral, written, and interpersonal communication skills.
- Capable of interacting with all levels of associates, including business unit leaders.
- Strong organizational skills with the ability to prioritize and multi-task.
- Ability to schedule processes, monitor resources, and log issues.
- Ability to explain issues to a Blue Prism expert and follow instructions accurately.
- A basic understanding of business processes and workflows.
- Ability to solve problems effectively and quickly.
- Strong commitment to operational excellence.
Benefits:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__
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