Director of Experience Design
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Job Description
Director of Experience Design shaping AI-driven interfaces and defining design strategy for the Bizee ecosystem. Own holistic customer experience across web presence and product interactions.
Responsibilities:
- You will be the visionary Director of Experience Design, responsible for defining the strategy and leading the execution of design across the entire Bizee ecosystem.
- Your role is pivotal in ensuring brand clarity at every touch point, spanning both our web presence and product experience.
- You will own the holistic customer experience, ensuring a cohesive, high-quality design language is applied across all touchpoints, from initial awareness to complex in-app service consumption.
- You are a business-minded, hands-on design leader obsessed with customer psychology, brand consistency, and service design.
- You will partner deeply with Product, Engineering, and Marketing to build flexible, scalable design systems that enable rapid experimentation and brand consistency.
- You will be a key design contributor influencing the broader executive team on brand experience and user-centric strategy.
- Launch a scalable, AI-ready design system that ensures consistency across all customer-facing touchpoints (product, brand, and marketing).
- Partner with Marketing and establish a creative direction and visual standards for all marketing campaigns, brand assets, and the Bizee corporate website.
- Partner with Product to redesign the post-purchase experience, ensuring high adoption and a measurable reduction in early churn.
- Lead the design of a proactive "Member Center" that empowers entrepreneurs to manage their services and recognize value easily.
- Partner with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and in-app support triggers.
- Integrate design-led feedback loops (CSAT/NPS) into the product experience to ensure we are meeting the psychological needs of our users.
- Deploy new design patterns for interacting with AI-powered features, increasing long-term engagement and trust.
Requirements:
- Hands-On Design Mastery: You’ve been the primary, hands-on design contributor for complex SaaS or subscription lifecycle platforms, consistently delivering high-impact, measurable results.
- Holistic Design Leadership: Proven experience leading design initiatives that span product, brand, and marketing, with a track record of driving a unified customer experience.
- Strategic Design Thinking: You don't just create beautiful screens; you understand service design, user psychology, and how design choices impact churn and LTV.
- Technical Fluency: You understand the constraints and possibilities of modern front-end frameworks, APIs, and how data flows through a service design stack.
- Data-Informed Design: You live in the customer journey. You use Mixpanel, Amplitude, or user research to find the "why" behind low engagement and use those insights to drive design iterations.
- Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winning design patterns.
- Entrepreneurial Grit: You’ve likely started something yourself or thrived in high-growth, ambiguous environments.
- Agency Collaboration: Experience or comfort level working with external design agencies to deliver projects.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Virtual Wellness Resources
- Work From Home
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