Product Designer
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Job Description
Product Designer at SimpliGov enhancing government service workflows through intuitive design and AI integration. Leading end-to-end design of complex software products for agency staff and residents.
Responsibilities:
- Own product design end-to-end across every platform surface — workflow designer, form builder, administration, case management, e-signature system, dashboards, and reporting.
- Simplify inherently complex systems — multi-stage workflows with conditional routing, role-based permissions, and approval chains.
- Make that power usable, not hidden.
- Design AI-powered experiences — shape how AI surfaces to users: intelligent recommendations, conversational interfaces, assisted configuration, document intelligence.
- Work through the AI-specific UX challenges (trust, transparency, graceful failure) with support from product and engineering.
- Lead UX research — own usability testing and design validation; partner with product on broader user discovery.
- Talk to agency staff and residents to understand constraints that don't exist in consumer apps: compliance, accessibility mandates, legacy integrations, multi-tenant configurations.
- Establish the design practice — build a design system, define research and critique cadences, set documentation standards.
- Use AI tools to accelerate research, prototyping, and design workflows.
- Ship with engineering — no handoff culture. You're embedded with the team from problem framing through production.
- You'll use Figma, Cursor/Claude, and Lovable to keep design at engineering's pace.
Requirements:
- 3+ years designing complex software products (SaaS, enterprise, or B2B)
- Strong UX fundamentals: information architecture, interaction design, prototyping, usability testing, visual design, and accessibility (WCAG 2.1 AA, Section 508)
- Demonstrated ability to take ambiguous problems from research through shipped, validated solutions
- AI-native design workflow — you use AI tools (Claude, ChatGPT, Figma AI, Cursor, Lovable, or equivalent) as daily infrastructure, not novelty. You can articulate how AI changes your process and output, not just that you've tried it.
- Portfolio that shows design judgment and customer impact — how you framed problems, what shipped, and what changed for users
- Clear, direct written communication — design decisions explained without jargon, specs that engineers can build from
- Strong signals: You've designed for power users — software where people configure, customize, or build, not just consume content
- Experience with or interest in government, civic tech, legal technology, or other regulated, complex domains
- You've been the sole or founding designer somewhere before, and thrived with the ownership and ambiguity
- You've built or meaningfully contributed to a design system
- Comfortable with HTML, CSS, and JavaScript — enough to understand engineering constraints and design within them
- Experience designing AI-powered features or thinking deeply about AI-specific UX challenges (trust, transparency, graceful failure)
- Product thinking, not just design execution — you push back on requirements when needed.
Benefits:
- Medical, dental, and vision insurance plans, with significant employer contribution for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible time off
- 401k plan with 4% employer match
- Monthly stipends for home office expenses
- Monthly wellness stipends
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