Director, Security Operations Center
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Job Description
Director leading Thrive’s Security Operations Center for cloud, cybersecurity, networking, disaster recovery, and managed services. Overseeing SOC operations, incident response, threat monitoring, and analyst teams.
Responsibilities:
- Oversee the daily operations of Thrive’s Security Operations Center, leading and mentoring Tier 1 and Tier 2 SOC Analysts.
- Manage security event monitoring, incident response, and resource management.
- Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting.
- Develop incident response and incident management playbooks, including threat triage, incident investigation, and incident resolution.
- Ensure compliance with Service Level Agreements, process adherence, and process improvement.
- Perform threat management and threat modeling, identify threat vectors, and develop security monitoring use cases.
- Proactively monitor and respond to known and emerging threats.
- Create reports, dashboards, and metrics for clients and senior management.
- Motivate and coach individual contributors to achieve departmental goals and consistent customer service.
- Drive continuous improvement of SOC incident handling and security investigations.
- Define metrics and KPIs to drive quality and efficiency.
- Conduct annual performance reviews for direct reports.
- Uphold procedural requirements for prioritization, communication, documentation, and escalations.
- Follow up with customers to identify improvement areas and provide feedback to internal teams and management.
- Serve as the escalation point for SOC customer service and technical issues.
- Adjust priorities and balance responsibilities in a fast-paced environment.
- Perform other duties as required.
Requirements:
- Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
- Professional experience in a system administration role supporting multiple platforms and applications.
- Proven critical thinking and problem-solving skills.
- Experience with creating playbooks and effective security processes.
- Excellent written and verbal communication skills.
- 2–3 years of SOC experience; managerial experience preferred.
- CISSP preferred.
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