Duck Creek Configurator II, III
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Job Description
Duck Creek configurator managing PAS rules, rates, forms, and testing for insurance operations. Supporting helpdesk requests, documentation, deployments, and project reporting.
Responsibilities:
- Configure rates, rules, and forms within the policy administration system (PAS) under supervision
- Monitor the Operations helpdesk, triage and escalate requests, and provide level-one helpdesk support
- Respond to technical assistance requests in person, by phone, or electronically
- Review business and regulatory requirements before making PAS configuration changes
- Analyze business systems and user needs
- Make approved PAS configuration changes and test functionality
- Fix product-configuration defects found during testing
- Perform peer reviews and quality testing on configuration changes
- Document requirements, use cases, and user stories
- Maintain knowledge-base documents
- Write and execute test plans and test scripts
- Follow code-deployment best practices using local repositories and pull/push/merge workflows
- Maintain records in JIRA, service desk, and Confluence
- Generate routine project status reports for management
Requirements:
- Bachelor of Science in an area of study with analytic emphasis, typically math, computer sciences, or accounting
- Proficient in MS Office products
- Experience with Microsoft Office products
- Prior experience performing analytical or quantitative activities in spreadsheet/database software applications
- Excellent organizational skills and ability to prioritize and manage multiple projects and assignments
- Excellent verbal and written communication skills
- Excellent presentation skills
- Familiarity with insurance, insurance products, rules, and methodologies preferred
- Knowledge of software development lifecycle preferred
- Solid understanding of the Duck Creek Author tool preferred
- Permanent U.S. work authorization required
- Employer sponsorship is not offered now or in the future
Benefits:
- Optional work from home
- Day shift
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