Dutch Speaking Customer Expert
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Job Description
Dutch-speaking PayPal customer expert supporting users with digital payments and financial transactions. Resolving account issues while protecting security and meeting customer-service KPIs.
Responsibilities:
- Provide world-class support for PayPal users, resolving inquiries regarding digital payments and financial transactions
- Maintain high customer satisfaction by addressing sensitive financial queries with empathy, security-consciousness, and speed
- Navigate FinTech software and internal databases to verify transaction histories and account details
- Collaborate with cross-functional teams to identify and escalate technical or security-related issues within the payment ecosystem
- Keep up-to-date with evolving FinTech trends and internal security protocols
- Manage high-volume inbound communications and meet KPIs related to quality, resolution time, and customer experience
Requirements:
- Native or fluent Dutch (spoken and written) is mandatory for this role
- Valid EU passport or eligibility to work in the European Union
- Strong interest in the FinTech industry and passion for digital payment solutions
- Excellent communication skills, with a focus on problem-solving and critical thinking
- Ability to thrive in a remote working environment while maintaining high output and professional standards
Benefits:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary bonus)
- Monthly Performance Bonus linked to service quality
- Fully Paid Relocation Package (flight, transfer, and initial hotel stay provided)
- Comprehensive, fully paid initial training to master FinTech industry standards
- Health Insurance coverage
- Ongoing professional development and career progression opportunities
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