Dutch Speaking Customer Expert
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Job Description
Dutch-speaking customer expert supporting Zalando’s fashion e-commerce customers remotely in Greece. Handling orders, returns, troubleshooting, and product guidance across phone, email, and live chat.
Responsibilities:
- Deliver premium customer service experiences for a leading European retail brand, ensuring high satisfaction for every interaction
- Manage order inquiries, returns, and fashion-related troubleshooting via phone, email, and live chat
- Provide expert guidance on retail product features, styling, and sizing to enhance the customer journey
- Maintain a deep understanding of the Online and Offline retail landscape to solve complex post-purchase issues efficiently
- Collaborate with international teams to ensure consistent brand voice and service quality standards
- Process customer data with high accuracy to streamline the retail supply chain experience
- Uphold the reputation of the industry through professional, empathetic, and efficient communication in Dutch
Requirements:
- Native or fluent Dutch (spoken and written)
- Valid EU passport (mandatory)
- Strong interest in the retail, fashion, or E-commerce industry
- Excellent communication skills with a customer-centric mindset
- Proficiency in computer navigation and multitasking in a digital work environment
- Previous experience in retail or customer support is a plus but not strictly required
Benefits:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary)
- Monthly Performance Bonus included
- Fully Paid Relocation Package (flight, transfer, hotel)
- Fully Paid Training programs for your professional growth
- Private Health Insurance coverage
- Endless opportunities to network within the international community of jobs in Greece
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