EA Support Specialist I
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Job Description
Support Specialist assisting Democratic campaigns and organizations with client support and technical issues. Collaboration with internal teams to resolve client inquiries and ensure effective tool usage.
Responsibilities:
- Provide timely responses to inbound support requests with positivity and user empathy
- Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams
- Knowledge of primary business line/can support Digital at basic level
- Escalate complex or urgent issues according to documented protocols
- Take direction from Leadership to meet team claiming standards
- Utilize internal documentation to deliver accurate support
- Maintain detailed records of client interactions and resolutions
- Participate in team meetings and skills training
Requirements:
- Demonstrated and passionate interest in Democratic + progressive politics and ideals
- At least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
- Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors)
- Excellent oral and written communication skills
- Strong critical thinking, logical problem-solving ability, and a willingness to learn
- Professional phone manner and undying patience
- Proven ability to self-motivate and demonstrated work ethic
- Strong collaboration skills, with proven ability to communicate effectively
- Detail-oriented, great at following up and don’t let things slip through the cracks
- Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
- Demonstrated history of being a team player
- Experience in customer relations or an equivalent field, though not required, is valued.
Benefits:
- Comprehensive benefits package that supports your health, well-being and growth
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