Enablement Manager – AI Agent
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Job Description
Enablement Manager for Cresta, empowering sales teams to position and sell AI Agent products effectively. Collaborating with cross-functional teams to develop enablement programs for enterprise customers.
Responsibilities:
- Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation
- Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas
- Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close
- Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments
- Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging
- Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions
- Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators
- Use insights from deal reviews and field feedback to continuously improve enablement programs and content
Requirements:
- 5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment
- Strong understanding of enterprise sales motions and experience enabling quota-carrying teams
- Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms
- Proven ability to translate sophisticated product capabilities into simple, compelling customer value
- Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions
- High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments
- Exceptional communication, facilitation, and storytelling skills
- Experience with enablement tools and conversation intelligence platforms (e.g., Gong)
- Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message
Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
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