Experto en servicio al cliente, Francés e Inglés
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Job Description
Asesor de servicio al cliente remoto para Teleperformance, líder mundial en experiencia omnicanal. Soporte telefónico sobre productos, garantías, envíos y actualizaciones de software.
Responsibilities:
- Brindar un servicio al cliente excepcional a los usuarios de la plataforma
- Atender consultas y problemas relacionados con soporte técnico, garantías, envíos y actualizaciones de software
- Asistir a los clientes con sus soluciones tecnológicas
- Mantener un conocimiento profundo de los servicios y productos
- Mantenerse al día con nuevas funciones y actualizaciones
- Gestionar interacciones telefónicas con clientes
Requirements:
- Educación Básica Secundaria
- Francés - Avanzado
- Inglés - Básico
- Español - Avanzado
- Pasión por el servicio al cliente
- Excelente actitud e interés en ayudar a los demás y resolver situaciones con una actitud positiva
- Persona proactiva y responsable
- Aptitudes técnicas
- Capacidad de gestionar eficazmente las interacciones con los clientes
Benefits:
- Bonos por desempeño
- Fondo de empleados
- Programa de voluntariados
- Plan carrera
- Trabajo desde casa
- Contrato a término indefinido
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