Forward Deployed Engineer
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Job Description
Forward Deployed Engineer supporting goTenna’s off-grid mobile mesh networking products. Providing technical support, customer training, installations, and presales assistance for public safety and military customers.
Responsibilities:
- Engage with Public Safety, Military, and other Pro customers
- Monitor and answer support requests relating to the Pro line of products
- Document current use cases, issues, and opportunities
- Provide regular reports to leadership on product and customer performance
- Work cross-functionally with Product Management and Engineering to troubleshoot technical issues
- Ensure compliance with regulatory requirements
- Conduct virtual and onsite customer training and equipment installations
- Support technical presales activities, including customer demos
- Support business development activities including RFPs, demos, trade shows, and Q&A sessions
- Advocate for customers by identifying issues and proposing product enhancements, new functionality, and new products
- Travel up to 50% may be required
Requirements:
- 6+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization
- Some experience related to tactical communications
- Solid technical background with hands-on experience in digital technologies
- Ability to grasp customers’ needs and suggest timely solutions
- Exceptional organizational, presentation, and verbal and written communication skills
- Strong analytical and problem-solving skills
- Physical ability to carry 30 pounds of equipment and work in austere conditions
- Experience with CRM tools and ticketing systems such as Salesforce or Jira
- Ability to work independently and communicate effectively
- Ability to explain technical details and requirements to non-technical and extremely technical audiences
- Strong work ethic and ability to provide quick and effective resolutions to customer questions
- Customer/service orientation and ability to build strong customer relationships
- Strategic thinking and planning skills
- Ability to lift 30 lbs.
- Eligibility to obtain and maintain a U.S. security clearance may be required
Benefits:
- Equity
- 401(k) plan
- Unlimited PTO
- Parental Leave with Pay
- Holiday pay (including December recess)
- Medical, Dental, Vision and life insurance
- Pre-tax benefits
- Short- and Long-term disability plans
- Professional Development Stipend
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